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Good Services - Lou Downe

Good Services

How to design services that work

19,00  inkl. MwSt., zzgl. Versand

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. more

This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.



Publisher: BIS Article number: 26861 Category: Tags: ,
Additional Information
Weight: 0.3 kg
Dimensions: 19.5 × 13 × 1.8 cm