Good Services
How to design services that work
19,00 € inkl. MwSt., zzgl. Versand
incl. 7% VAT plus shipping
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. more
This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Vorrätig
Additional Information
| Weight: | 0.3 kg |
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| Dimensions: | 19.5 × 13 × 1.8 cm |
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